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Monthly Archive for: ‘December, 2011’

Be a Masterful Thanker

Many of us suffer from GDD or Gratitude Deficit Disorder. Who do you know who is a masterful “thanker”? So as we end 2011 and start a new year, think how you will communicate your appreciation. How can you catch people in the act of goodness or kindness?

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Six Things you Can Learn from Conducting Win Loss Interviews

I am always surprised that more companies don’t have a formal win loss program.
To conduct win/loss, interview your customers or lost customers shortly after the sales event to find out why they chose to do business with you or decided on a competitor. The data gathered combines knowledge from sales, customers, competitors, and your marketplace. Those companies that do win loss claim do improve their win rate by 15-30%. That’s a nice return on investment.

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