conversation

Conversational Intelligence

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Companies have business blind spots, and since they’re run by people: we also have blind spots. Two common blindspots are:

Assuming that others see what you see, feel what you feel, and think what you think
Thinking you understand and remember what others say, when you really only remember what you think about what they’ve said

One way to loosen up those blind spots is to engage in dialog with other people and listen, truly listen to what they’re saying. That’s behind many a successful marriage, business relationships, effective interviewers and successful researchers.

Elicitation with Enthusiasm

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I have been using elicitation techniques for many years, but not quite in the military intelligence way, which seems like using the other person in a more negative way. These techniques take advantage of human tendencies to complain, gossip, correct and inform, which certainly works. However, I like to capture the human desire to be happy.

The Enduring Importance of Communication & Curiosity

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Short, shallow, frequent bursts of communication via Twitter, Facebook or texting do not develop deep and emotional relationships, whether among friends, parent to child or between business colleagues. I fear that people are losing their ability to hold a conversation in our infected society of social networks, which favors many forms of digital connection with numerous people who are practically strangers, rather than really getting to know fewer people a whole lot better.

Interviewing Versus Elicitation

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People often ask me what is the benefit of elicitation versus the standard interview. Actually they share more in common than they differ. Preparation in similar. You want to learn as much about that person as you can before you talk to them. Elicitation is a conversational interview, a planned conversation. Elicitation builds off human tendencies that most people have: a desire for recognition; showing off, curiosity, gossip, complaining, correcting you.

Are We Losing the Art of Conversation?

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What is ‘social’? I find that the connections I make and the blogs that I read through social networking are shallow in comparison to the connections and knowledge I gain and exchange in conversation. Social networks provide snippets and tidbits of information. As a society are we losing our ability and culture of conversation?

© 2024 Ellen Naylor