I started life in a fascinating international community in Yokohama, Japan. I have been a networker since the age of 4 and am in touch with many friends from my formative years at St. Maur International School. I thought my life was like anyone else’s until I moved to the US when I was 15. I was in University of Notre Dame‘s second graduating class of women.
I started my work life in retail managing a jewelry department which taught me how to deal with people, and how quickly people come to snap decisions in life. Too bad I didn’t think about writing a book like Blink at that time!
I studied for my MBA at the Darden Graduate School of Business in Charlottesville, VA, what a beautiful place! Darden’s program was very rigorous. Fortunately I didn’t know this until after I enrolled else I would never have met Rodgers, my husband of 30+ years, who is a fine oil painter.
After MBA school, I took a job in sales just before the initial break-up of AT&T with what is now Verizon. In the good ‘ole days, we got extensive sales and product training, which has stood me well for working in technology.
After a few years of selling, I asked my boss if I could start competitive intelligence at Bell Atlantic, now part of Verizon. Two weeks later I had the job. For the uninitiated, competitive intelligence takes into account all the factors that impact a company’s ability to compete: suppliers, customers, distributors, competitors, and potential competitors. Macro factors that influence the competitive environment include economic, socio-cultural, political, legal and technological issues. Competitive intelligence focuses on turning this external information into the intelligence required for strategic and tactical decision-making.
I love connecting with people. I formed The Business Intelligence Source in 1993. My research has consistently helped companies beat the competition and make smarter strategic decisions. I also give workshops to help clients help themselves.
I have worked in competitive intelligence for over 30 years. In 2016, my book, Win Loss Analysis: How to Capture & Keep the Business You Want, was published. Receive our 6-page Win/Loss Cheat Sheets. I have been well received as a speaker for over 20 years.
I developed a unique approach called cooperative intelligence, which integrates generous leadership, connection and communication, and helps managers to “Listen and Be Heard.” Many competitive intelligence managers very bright, but are challenged to get management to act on their findings, ergo cooperative intelligence plays a major role in positioning and gaining respect. I find this is true in every profession.