We have two ears and one mouth so that we can listen twice as much as we speak. —Epictetus, Philosopher (over 2,000 years ago) We do a lot of digital listening these days whether it’s reading or listening to videos or podcasts, for example. I prefer listening in conversation. It’s active in real time, and …
Read moreHow to Be a Better Listener and Find What You Seek!
Elicitation Techniques #1: What are the ethical implications of Human Elicitation? Are there any techniques/framework (aka Scharff) more widely accepted? I believe the ethical implications for elicitation are similar to standard interviewing. With elicitation, one plans the interview with the end in mind and works his way back using conversational elicitation techniques to get there. The …
Read moreElicitation Techniques Followup from SCIP’s Webinar
There are not enough listening ears. That’s been an issue for years as people have become more embedded into the quiet, digital space. In the COVID-19 environment, businesses are anxious to learn what they should be doing next. Business as usual isn’t, these days, and is not likely to return to the way it was …