elicitation

Elicitation Techniques Followup from SCIP’s Webinar

July 23, 2020July 22, 2020 by Ellen Naylor

Elicitation Techniques #1: What are the ethical implications of Human Elicitation? Are there any techniques/framework (aka Scharff) more widely accepted? I believe the ethical implications for elicitation are similar to standard interviewing. With elicitation, one plans the interview with the end in mind and works his way back using conversational elicitation techniques to get there. The …

2 Key Elicitation Techniques: Listen and Be Silent

April 8, 2021May 14, 2020 by Ellen Naylor

There are not enough listening ears. That’s been an issue for years as people have become more embedded into the quiet, digital space. In the COVID-19 environment, businesses are anxious to learn what they should be doing next. Business as usual isn’t, these days, and is not likely to return to the way it was …