I have found that the ability to communicate cooperatively is invaluable in research, sales and competitive intelligence. Dedicated listening engages me to think of creative questions and comments to keep the conversation flowing, which often uncovers valuable information I would have never expected to learn. It’s also a lot of fun to listen and learn from others.
I think the phenomenon of being quiet is valuable in business as part of cooperative communication, one of the arms of cooperative intelligence. In my fields of research and competitive intelligence, knowing when to be silent is a great gift, since there aren’t enough listening ears, especially these days with all the downsizing in America. Sometimes, people just need us to listen to them, and not offer any advice. This practice also builds incredible trust and connection between two people since you think enough of the other person to stay quiet and listen.
One of the purest ways to communicate is to express gratitude which is one of the practices of cooperative communication. There are so many way to express gratitude. A thank-you when someone does something nice is a good start, especially to those people in our lives who are often unseen as we go rushing through our lives. This Christmas is bittersweet for me as I mourn the loss of my Dad who was such a warm and giving man. I am grateful to have been influenced by such a good man.
I have noticed that cooperative leadership emanates from people who are comfortable with themselves and who don’t have those psychological issues of trying to be “one-up” on others. They are deeply rooted with “take me as I am.” People feel comfortable with this type of person: all personality types.
I learned when you lose someone near and dear to you, like Dad was to me, it’s really hard to concentrate on work or anything intellectual. In our culture, we don’t talk about death enough: we’re so wedded to birth, babies and youth tha twe avoid talking about the side effects of death to dear friends and family which delays our ability to pick up the pieces and live our life anew.
Over the years very little has changed in the competitive intelligence (CI) process, while the execution of the collection phase has changed remarkably over the 20+ years I have been in the business with the advent of the Internet in all its iterations, e-mail, text messaging and more recently through social networks. This also affects counterintelligence, since it is easier for your competitors—or anyone who is interested enough—to dig up information about your company that you consider proprietary.
August Jackson is one of the competitive intelligence profession’s leading edge users of social media, which he openly shares. I was honored earlier this month when he interviewed me for a podcast on cooperative intelligence. As August was interviewing me I had the feeling that he had done a lot of podcasts! Check out his podcast postings http://www.cipodcast.com/ which go back to 2005!
This post focuses association chapters, the grass roots of associations, which are often the step-children in the association world since they don’t product revenue, and many don’t even break even. We are adapting our chapter meeting venue to the reality of today’s dispersed and busy workforce. We are co-hosting a meeting with the Denver APMP chapter on Sept. 25 at 3 p.m. where people will have 3 choices for connection. http://www.scip.org/Training/EventsDetail.cfm?itemnumber=8540 for details.
Here are my takeaways from this leadership session sponsored by Sustainable Business Group. We all have a tendency towards a particular leadership style. A good manager is flexible and uses the right style to be effective at the appropriate time. It’s also good to employ people whose styles you lack to keep balance in the workplace. Empathy is the foundation of emotional intelligence regardless of your culture. “Nobody cares what you know until they know you care.”
I just read a fabulous article by Ulla de Stricker entitled “Creating Influence through ‘Being There’ published in SLA’s July/Aug 2009 edition of Information Outlook. While the article targets librarians and information professionals, most of Ulla’s ideas benefit anyone, including competitive intelligence managers. I notice they also align with the practices of cooperative intelligence–especially cooperative leadership and cooperative connection.