Emotional Intelligence is a important component of cooperative intelligence. Referred to as EI, often measured as an Emotional Intelligence Quotient (EQ), it is the ability to sense, understand, and effectively apply the power of emotions to facilitate high levels of collaboration and productivity. (Cooper & Sawaf 1998, Executive IQ, New York: Perigee)
1. Self awareness – knowing your moods, emotions and drives, as well as their effect on others
2. Self regulation – the ability to control or redirect disruptive impulses and moods and the propensity to suspend judgment and think before acting
3. Motivation – a passion to work for reasons that go beyond money or status and a propensity to pursue goals with energy and persistence
4. Empathy – understanding other people’s emotional makeup and the skill to treat people according to their emotional reactions
5. Social skill – an ability to find common ground and build rapport. Skill in managing relationships and building networks
EQ Helps Us Deliver Bad News with Sensitivity
In my field of competitive intelligence a high EQ is helpful since we’re often delivering people bad news like, “Competitor A is getting ready to launch a disruptive technology,” or “We need to get this product to market before Competitor A or does else we’ll lose X% market share.”
Telling the Truth is Stressful
We are being paid to “tell the truth” and we cause stress since often “they” don’t want to hear bad news or threats to the business even if it is the truth. We have to stay strong to deliver bad news, and also be sensitive as to how “they” are going to take the news and not spring surprises, for example. I found one way not to be regarded as Darth Vader is to present management with opportunities as well.
What’s neat about EI versus IQ is that we can learn and be coached to improve our EI skills, whereas we’re born with a certain IQ.